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Carolin, Mert and Moritz are tenants at rentcast and we met Carolin and Mert in Bad Cannstatt. The flat of the three, which they found through rentcast, is right next to the beautiful banks of the river Neckar.
It is bright in the flat and a warm candlelight shines from Carolin's room. We are promptly offered something to drink and the flat is lovingly decorated: We immediately feel welcome!
Dear Carolin and Mert, first of all, thank you for taking the time today to tell us about your experiences with rentcast. Where are you originally from and what brought you to Stuttgart?
Mert: "I've been in Stuttgart for four and a half years now. I came to Stuttgart for my pre-study internship in architecture. I then completed my Bachelor's degree here at the University of Applied Sciences. I originally come from the Lake Constance/Black Forest region, but I now feel very much at home here in Stuttgart and would like to continue living here.
Carolin: "I started my bachelor's degree in civil engineering about five years ago. About four years ago, I rented my first flat in Stuttgart, but I commuted between my home in the Ostalb region and Stuttgart. At some point I decided that I would like to live permanently in Stuttgart, simply so that I could really arrive here. At that time, I moved into Mert's flat-share and after graduating with our bachelor's degree, we decided to look for something new, something nicer as a reward for our degree, and then we ended up here!"
"After graduating with our bachelor's degree, we decided to look for something new, something nicer as a reward for our degree, and then we ended up here!"
How did you experience the search for a flat?
Carolin: "Very pleasant, I have the feeling that there are currently more offers on the real estate market. In addition, I personally had the feeling that confidence in the students has grown and that you might even have more opportunities as a student."
Mert: "Yes, there were a lot of new flats and also renovated flats of all sizes, which actually surprised me. But then we decided on this flat."
Were you looking for a flat for the two of you or did you want to go straight to a larger flat for three people?
Carolin: "We looked for two- and three-room flats because there is naturally more choice here."
Mert: "Usually two-room flats are cut more for a single person or a couple, which of course made the search more difficult for us here and we ultimately decided on a three-room flat after all."
How did you hear about us?
Carolin: "We became aware of another flat in your portfolio through WG-gesucht, but unfortunately it was already rented. Shortly afterwards, rentcast approached us and told us that you had a new flat in your portfolio that might suit us. We took a look at the flat and were thrilled."
Mert nods in approval.
Was it easy for you to communicate with rentcast as an interface or do you prefer direct contact with the owner?
Mert: "I have to say, I find it much better. Most of the time you can hardly reach the owners and wait a long time for feedback. With rentcast, I can call right away and they take care of it in no time. We also had a problem with a window at the beginning, rentcast took over all the communication. We were then called by the responsible craftsman and made an appointment with him and then the whole issue was taken care of. We had no concerns about what was being done or when - I find it very pleasant."
Carolin: "Yes, definitely, also that people are open and honest with each other. There is always someone available right away. The atmosphere is relaxed and open, and we directly felt at ease during the tour. We were also at your STEYG-office, which we really liked."
Mert: "We really liked the company - it was relaxed, casual and young! I think that's very important nowadays to be open and ready for new ideas and developments."
How did you experience the process from application to finally moving in?
Mert and Carolin at the same time: "Very uncomplicated!"
"It is just nice when you can approach each other in such an uncomplicated way, have a direct contact person and get on so well. I have experienced this differently with landlords."
Carolin: "It s just nice when you can approach each other in such an uncomplicated way, have a direct contact person and get on so well. I have experienced that differently with landlords."
Is there anything else you would like to see from rentcast?
Mert: "Now I have to think... we would still like rentcast to select electricity, gas and internet for us, so that we only book a package with you and you then take on this additional work for us, so I only have to move in as a tenant".
Carolin: "I think it would still be important to inform the neighbours about who you are and who the owner is, so that the other residents of the house just know."
Would you rent a flat with rentcast again?
Mert: "Sure, I'm really super satisfied!"
Dear Carolin, Dear Mert, thank you very much for your time and the insight into your flat!